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Quick guides to get the most out of Vinyala. Search or choose a topic.

Account and access

My sign-in code isn't arrivingWhat to do when the one-time code to sign in to Vinyala doesn't reach you: wait a minute, check your spam folder and confirm your email address.Get back into my accountHow to get back into your Vinyala account even if you change phones or can't remember which email you signed up with.

Settings

Change Vinyala's languageHow to change the language of the Vinyala app and website, available in 18 languages.

Subscription and payments

Cancel or change my subscriptionHow to cancel, switch plan or manage your Vinyala subscription, and what happens to your practice when you do.My payment was declinedWhat to do if your card was declined when subscribing to or renewing Vinyala.

Privacy and data

Export my dataHow to request a copy of all your data in Vinyala: your right of access (GDPR Art. 15).Delete my accountHow to delete your Vinyala account and all your data permanently: your right to erasure (GDPR Art. 17).

Practicing in 3D

The 3D body won't loadWhat to do if Vinyala's 3D body shows up black, frozen or blank: browser, WebGL and hardware acceleration.What is the muscle map?What the colors on Vinyala's 3D body show: a map of the zones each pose brings into play, according to its pose card.

Community

Join a live classHow to join a live Vinyala class with the code your teacher gives you.Circles: practice togetherWhat Vinyala's Circles are, how to create one or join, and how privacy works.

Contact

Contact supportHow to write to the Vinyala team: the support address and the form inside the app.