My sign-in code isn't arriving
Vinyala emails you a one-time code so you can sign in without a password. If you don't see it, it's almost always one of three things.
Try this, in order
- Wait a minute. It usually arrives in seconds, but can take up to 60. Don't request several codes in a row: each new code cancels the previous one.
- Check your spam or junk folder. Look for “Vinyala” or a sender ending in
@vinyala.com. If it's there, mark it “not spam” so the next one reaches your inbox. - Make sure you typed your email correctly. One wrong letter sends the code elsewhere.
Still nothing?
- Some work or university mail servers block external messages. If you use a work address, try a personal one (Gmail, Outlook, iCloud…).
- Make sure your inbox isn't full.
- Add Vinyala's sender to your contacts and request the code again.
The code expires after a few minutes for security. If it's slow, request a fresh one and use the latest.
Still stuck? Write to us with the email you sign in with and we'll sort it out together.