My payment was declined

A declined payment is almost always the bank, not you. It usually clears up in a minute.

Most common reasons

• The card expired or a detail is mistyped.
• Not enough balance at that moment.
• The bank flags a new or foreign charge as suspicious.
• The extra verification (3-D Secure) your bank asks for wasn't completed.

What to do

1. Check the card number, expiry date and security code.
2. Confirm the verification your bank sends via its app or by SMS when you pay.
3. If it still fails, try another card.
4. If the bank keeps blocking it, call them to authorise the Vinyala charge.

If a renewal charge fails, we retry automatically for a few days and let you know. Meanwhile, your access continues for a grace period.

If you've tried everything and it still won't go through, write to us and we'll look into it.